Company Information

RelateWorks® e.V. is a non-profit association which is registered in the register of associations of the local court in D-79098 Freiburg/ Breisgau (VR-Nr. 702599, tax no 18162/14504) and does not live by contributions or fees, but mainly by the faithful support of worldwide volunteers and voluntary donations.

You are welcome to support our passion and work as follows:

By bank transfer to our donations account:

RelateWorks® e.V.
IBAN DE45690618000004451201
Volksbank Überlingen eG
Reason for donation: 'Spende an RelateWorks e.V.'


via Paypal by donating to
(option 'friends & family').


Responsible for this website's content according to § 6 TDG and § 55, Abs. 2 RStV:

RelateWorks® e.V.
Rainer & Kerstin Knaack
Herpeleweg 4b
78359 Nenzingen

Lake Constance | Germany

info (at)

+49 . 7771 .  639 00 43


1. chairman: Rainer Knaack
2. chairman: Kerstin Knaack

Jointly authorised to represent.

This imprint is valid for

All rights reserved.


The content and works provided on these Web pages are governed by the copyright laws of Germany. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator.

Liability for Links:
Our site contains links to third-party Web sites. We have no influence whatsoever on the information on these Web sites and accept no guaranty for its correctness. The content of such third-party sites is the responsibility of the respective owners/providers.
At the time third-party Web sites were linked to ours, we found NO GROUNDS WHATSOEVER of any likely contravention of the law. We shall promptly delete a link upon becoming aware that it violates the law.

Google Analytics:
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address truncated by the last octet prior to its storage using the “_anonymizeIp()” method) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate setting  on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

General Terms and Conditions for purchasing from the online store of RelateWorks® e.V.

§ 1 General, area of application of the GTC

All sales, deliveries and services of RelateWorks® e.V. are based solely on the following General Terms and Conditions adhering to the version current and valid at the time of order.

Unless expressly agreed in writing, any diverging terms and conditions shall not be applicable.

Customers within the meaning of the present terms shall be both consumers as well as businessmen. In the context of the Terms and Conditions of Business, Contractors are natural entities, concluding contracts for a purpose other than commercial or in pursuit of their professional activities. In the context of the Terms and Conditions of Business, Contractors are natural or legal entities or legal private companies acting in the execution of their commercial or independent professional activities at the time of contract conclusion with RelateWorks® e.V.


§ 2 Contract conclusion, realization of the contract

The offer on our homepage constitutes a binding offer to you for the conclusion of a contract with us. You can accept this offer by placing an order. The contract is concluded by sending your order to us. Errors excepted.

Once you have found the product you want, you can view it with no obligation to purchase by clicking on the product name.

1) After you selected the amount for each item, fill out the ordering form.
2) Type in your personal contact details.
3) After you double-checked all selected items and your given information, click the button to send your order.
4) You will receive your order confirmation by RelateWorks® e.V. via e-mail.

5) You will receive your invoice by RelateWorks® e.V. including the request for payment 

6) As soon as the whole payment including shipping costs and order number has been transferred to the bank account mentioned, RelateWorks® e.V. will be sending off all ordered items.

By ordering from our homepage, the contract is concluded with:

RelateWorks® e.V.
Kerstin Knaack
D-78359 Nenzingen | Germany

info (at)


§ 3 Storage of the contract text

We will save your order and the entered order information. We will send you an email confirming the order and subsequently an order confirmation with all order details.

§ 4 Cancellation policy

Right of revocation.

You may return the received goods within 14 days without statement of reasons by sending the goods back. The term commences after the receipt of these conditions in text form (e. g. as letter, fax, E-Mail), but not prior to entry of the goods to the recipient (in case of repeated delivery of the same type of goods not prior to the receipt of the first partial delivery) and also not prior to the fulfillment of our informational obligations according to article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations according to § 312gparagraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the goods or the return demand is sufficient for the adherence to the term. In any case the return takes place at our cost and risk. The return shipment or the return demand is to be addressed to:

RelateWorks® e.V.
c/o Knaack
Herpeleweg 4b
D-78359 Nenzingen | Lake Constance

Consequences of revocation

In the case of a valid cancellation, mutually received services and, if necessary, drawn benefits (e.g. interest) are to be returned. Should you be unable to return the goods in full or in part, or only in a deteriorated condition, then you will be obligated to value replacement, if necessary. You shall not have to bear the loss of value of the merchandise arising from proper use of the item(s). Goods capable of being sent by parcel post are to be returned to us at our risk. You shall bear the regular costs of reshipment, if the delivered goods comply with the ordered goods, and if the price of reshipment does not exceed the amount of € 40,-- or if in the case of a higher price of the goods you have not yet performed the service in return or any partial payment as agreed upon by contract at the point in time of revocation. Otherwise, the return will be free of charge for you. Goods not capable of being sent by parcel post will be picked up from your address. Requests for re-compensation of payments must be met within 30 days. The period begins with the transmission of your statement or return of the goods, and for us following its/their receipt.

End of Cancellation policy.

The right of revocation is not applicable if you are an entrepreneur under § 14 German Civil Code (BGB) and are engaged in according commercial or freelance business activities at the time of the contract's conclusion.

§ 5 Cost assumption agreement

In the event that you make use of the legal right of revocation according to § 4, you shall bear the regular costs of reshipment, if the delivered goods comply with the ordered goods, and if the price of reshipment does not exceed the amount of € 40,-- or if in the case of a higher price of the goods you have not yet performed the service in return or any partial payment as agreed upon by contract at the point in time of revocation. Otherwise, the return will be free of charge for you.

§ 6 Prices and shipping charges

All prices apply including the legal value added tax plus shipping charges.
We deliver with German Parcel Service (DPD), Deutsche Post AG or another provider of our choice.

§ 7 Terms of delivery

Please refer the delivery times from the information in the articles.
If there’s a delay in the delivery we inform you via email or make a part delivery.

Deliveries to non-European countries are subject to additional duties and fees.

§ 8 Payment terms

Payment is made by cash in advance only.
Purchase price becomes due immediately upon sending the order to RelateWorks® e.V.

§ 9 Warranty and liability

The warranty shall be in accordance with legal requirements.

§ 10 Legal system, Place of jurisdiction

German law applies to the exclusion of CISG.

For customers concluding the contract for reasons other than commercial or in pursuit of their professional activities (consumer), this choice of law only applies to the extent that the granted protection is not withdrawn by imperative provisions of the law of the country, or state, the customer normally resides in.

For all disputes from the contractual relation, if the orderer is a merchant, a legal entity of the public right or a federal special fund under public law, the place of jurisdiction shall be the registered office of RelateWorks® e.V.

§ 11 Miscellaneous

The contract languages shall be German and English.

If one or more regulations of these General Terms and Conditions should be ineffective, then this shall not affect the validity of the remaining contract regulations. The content of this contract shall be governed by statutory provisions, insofar as the regulations are not invalid.

Version of January 2019


Delivery and payment conditions of RelateWorks® e.V.

The items ordered will be delivered, if available, latest 2 working days after receipt of order/advance payment.

Shipping is via the German Post or other shipping carriers.

Shipping costs within Germany:

Transfer/Advance payment

We'll only deliver the items to you on advance payment. As soon as the total invoice amount, including shipping costs and quoting the order has been received, we send the order. The required information such as bank account number, etc. can be fround on he invoice.
The transfer process usually takes between 2-4 days to complete.

Shipping costs per book order within Germany: € 2,50
For larger order volumes, please refer to the exact shipping cost of the bill.

Bank account details

RelateWorks® e.V.
IBAN: on request
Swift: on request

Shipping costs outside Germany:

Please refer the exact shipping cost of the bill.