§ 1 General, area of application of the GTC
All sales, deliveries and services of RelateWorks® are based solely on the following General Terms and Conditions adhering to the version current and valid at the time of order.
Unless expressly agreed in writing, any diverging terms and conditions shall not be applicable.
Customers within the meaning of the present terms shall be both consumers as well as businessmen. In the context of the Terms and Conditions of Business, Contractors are natural entities, concluding contracts for a purpose other than commercial or in pursuit of their professional activities. In the context of the Terms and Conditions of Business, Contractors are natural or legal entities or legal private companies acting in the execution of their commercial or independent professional activities at the time of contract conclusion with RelateWorks®.
§ 2 Contract conclusion, realization of the contract
The offer on our homepage constitutes a binding offer to you for the conclusion of a contract with us. You can accept this offer by placing an order. The contract is concluded by sending your order to us. Errors excepted.
Once you have found the product you want, you can view it with no obligation to purchase by clicking on the product name.
1) After you selected the amount for each item, fill out the ordering form.
2) Type in your personal contact details.
3) After you double-checked all selected items and your given information, click the button to send your order.
4) You will receive your order confirmation by RelateWorks® via e-mail.
5) You will receive your invoice by RelateWorks® including the request for payment
6) As soon as the whole payment including shipping costs and order number has been transferred to the bank account mentioned, Relate Works will be sending off all ordered items.
By ordering from our homepage, the contract is concluded with:
D-78359 Nenzingen | Germany
info (at) RelateWorks.com
§ 3 Storage of the contract text
We will save your order and the entered order information. We will send you an email confirming the order and subsequently an order confirmation with all order details.
§ 4 Cancellation policy
Right of revocation.
You may return the received goods within 14 days without statement of reasons by sending the goods back. The term commences after the receipt of these conditions in text form (e. g. as letter, fax, E-Mail), but not prior to entry of the goods to the recipient (in case of repeated delivery of the same type of goods not prior to the receipt of the first partial delivery) and also not prior to the fulfillment of our informational obligations according to article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations according to § 312gparagraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the goods or the return demand is sufficient for the adherence to the term. In any case the return takes place at our cost and risk. The return shipment or the return demand is to be addressed to:
D-78359 Nenzingen | Germany
Consequences of revocation
In the case of a valid cancellation, mutually received services and, if necessary, drawn benefits (e.g. interest) are to be returned. Should you be unable to return the goods in full or in part, or only in a deteriorated condition, then you will be obligated to value replacement, if necessary. You shall not have to bear the loss of value of the merchandise arising from proper use of the item(s). Goods capable of being sent by parcel post are to be returned to us at our risk. You shall bear the regular costs of reshipment, if the delivered goods comply with the ordered goods, and if the price of reshipment does not exceed the amount of 40 Euro or if in the case of a higher price of the goods you have not yet performed the service in return or any partial payment as agreed upon by contract at the point in time of revocation. Otherwise, the return will be free of charge for you. Goods not capable of being sent by parcel post will be picked up from your address. Requests for re-compensation of payments must be met within 30 days. The period begins with the transmission of your statement or return of the goods, and for us following its/their receipt.
End of Cancellation policy.
The right of revocation is not applicable if you are an entrepreneur under § 14 German Civil Code (BGB) and are engaged in according commercial or freelance business activities at the time of the contract's conclusion.
§ 5 Cost assumption agreement
In the event that you make use of the legal right of revocation according to § 4, you shall bear the regular costs of reshipment, if the delivered goods comply with the ordered goods, and if the price of reshipment does not exceed the amount of 40 Euro or if in the case of a higher price of the goods you have not yet performed the service in return or any partial payment as agreed upon by contract at the point in time of revocation. Otherwise, the return will be free of charge for you.
§ 6 Prices and shipping charges
All prices apply including the legal value added tax plus shipping charges. We deliver with German Parcel Service (DPD), Deutsche Post AG or another provider of our choice.
§ 7 Terms of delivery
Please refer the delivery times from the information in the articles. If there’s a delay in the delivery we inform you via email or make a part delivery.
Deliveries to non-European countries are subject to additional duties and fees.
§ 8 Payment terms
Payment is made by cash in advance only. Purchase price becomes due immediately upon sending the order to RelateWorks®.
§ 9 Warranty and liability
The warranty shall be in accordance with legal requirements.
§ 10 Legal system, Place of jurisdiction
German law applies to the exclusion of CISG.
For customers concluding the contract for reasons other than commercial or in pursuit of their professional activities (consumer), this choice of law only applies to the extent that the granted protection is not withdrawn by imperative provisions of the law of the country, or state, the customer normally resides in.
For all disputes from the contractual relation, if the orderer is a merchant, a legal entity of the public right or a federal special fund under public law, the place of jurisdiction shall be the registered office of RelateWorks®.
§ 11 Miscellaneous
The contract languages shall be German and English.
If one or more regulations of these General Terms and Conditions should be ineffective, then this shall not affect the validity of the remaining contract regulations. The content of this contract shall be governed by statutory provisions, insofar as the regulations are not invalid.
Version of January 2018